Return Policy

Return Policy

We want every Velvore order to feel just right. If something didn't work out, we're here to make it easy for you.

Returns

You can return your item within 7 days of receiving your order. To qualify for a return, the item must be unworn, unwashed, and in its original condition with all tags attached.

Exchanges

Need a different size? We offer free size exchanges within 7 days of delivery. Simply reach out to us with your order number and the size you'd like, and we'll take care of the rest.

Refunds

Once we receive and inspect your returned item, we'll process your refund within 7–10 business days.

  • Prepaid orders — Refund will be credited to your original payment method.
  • Cash on Delivery (COD) orders — Refund will be issued via bank transfer. Please share your bank details when raising the request.

Damaged or Incorrect Items

If you've received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with a photo of the issue. We'll arrange a replacement or a full refund — no questions asked.

Items Not Eligible for Return

  • Items that have been worn, washed, or altered
  • Items returned without original tags or packaging
  • Sale or discounted items (unless defective or incorrect)

How to Raise a Return Request

  1. Email us at support@velvoreclothing.in
  2. Include your order number and reason for return
  3. Attach photos if the item is damaged or incorrect
  4. Our team will get back to you within 24–48 hours with next steps

Get in Touch

Have questions about your return? We're happy to help.
Email: support@velvoreclothing.in
Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST